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A small operation that does the paperwork properly.
Caravan Moving LLC is a licensed, insured Washington household goods carrier based in Rochester. Owner Victor Silva answers the phone and runs the jobs. Below are our licence numbers, how to check them yourself, and our published damage claim process.
The owner picks up.
Caravan Moving is a family operation. Victor Silva is the owner of record, owns the equipment, and takes the calls. When you ring the number on this site, you are talking to the person who is responsible for your move — not a call centre that will pass a ticket to someone you've never spoken to.
That's the entire advantage of hiring small, and it's the one thing a large operator structurally cannot offer you.
Check us before you hire us.
Anyone can put "licensed and insured" on a website. These are the actual numbers, and the state will confirm them for you in about a minute.
Authority to move household goods inside Washington.
Permanent authority for general freight.
Federal carrier registration. Lettered on both sides of the truck.
Interstate operating authority — we can cross state lines on our own paper.
It's on the truck, too.
Washington requires a household goods carrier to display its USDOT number where it can be read from fifty feet. Ours is on both sides. If a truck turns up at your house with nothing on it, that is worth a question before anyone starts loading.
Insurance on file with the Commission
Cargo insurance and public liability / property damage cover are both filed with the Washington Utilities and Transportation Commission and current. Filed cover is different from a company simply telling you it has insurance: if a licensed mover's policy lapses, the Commission is notified automatically.
What happens if we break something.
Most movers don't put this on their website. A process you invent while someone is upset is not a process. Here's ours in full, including the deadlines that bind us.
Note it before you sign
Walk the rooms with the crew before we close the truck. Anything damaged goes in the exception box on the bill of lading, in writing, with photos. A blank box that should have had writing in it helps nobody later.
File the claim
You have nine months from the delivery date to file a written loss or damage claim. We'll send you the form; send it back with a copy of your bill of lading and any photos, receipts or repair estimates you have.
We confirm in writing
Not a phone call you have to remember — an email or letter, dated, confirming we have your claim and telling you the date by which you'll have a decision.
We pay, decline, or make an offer
One of those three, in writing, with the reason. If it somehow runs past ninety days we write to you every thirty days explaining why. If you disagree with our decision we will tell you how to contact the Commission — before you have to go looking for it.
One thing we'll say plainly
How much a claim pays depends on the protection level you chose on the bill of lading, not on what the item was worth to you. Basic protection pays per pound. That is why we walk you through all three options instead of letting you tick the cheapest box and find out later. The protection options are explained here.
What you get, specifically.
Every number, published
Permit, USDOT, MC — all of it above, all of it checkable with the state in about a minute. We would rather you verified us than took our word for it.
A written process, not a promise
Estimates, valuation options, supplemental estimates and claims are all documented and handed to you. Nothing about how you get charged lives only in someone's head.
One crew, start to finish
The people who load your things are the people who unload them. Nothing gets transferred between trucks in a warehouse on the way.
Check the numbers, then call us.
We'd rather you verified us first. When you're satisfied, the estimate is free and there's no obligation attached to it.
Call (360) 339-3129 Get a free written estimate
WA UTC Permit THG072095 · USDOT 4476646 · MC 1781177